Privacy Policy

Data controller for Monkey Bear Complex Care Ltd: Katie Donnelly Tel. 07805283621

Please note that this privacy policy governs all operations and activities within Monkey Bear Complex Care Ltd. Depending on your circumstances, not all sections of this policy may be applicable to you. For instance, as a website visitor, only the Website Cookies section may pertain to you. 

Introduction 

Monkey Bear Complex Care Ltd collects and processes personal data of clients, families, and employees to effectively manage its operations. This personal information may be stored by Monkey Bear Complex Care Ltd in both physical and electronic format.

Our commitment is to be transparent in handling your personal information, ensuring privacy and security, and complying with data protection regulations such as the GDPR and Data Protection Act 2018. This privacy notice aims to inform you about the collection and usage of your personal information during and after your association with Monkey Bear Complex Care Ltd. 

This policy applies to all current and former clients, families, and employees. 

Data Protection Principles 

Monkey Bear Complex Care Ltd adheres to six data protection principles, ensuring that personal information is: 

• Processed lawfully, fairly, and transparently 
• Collected for specific, legitimate purposes and not used in a manner inconsistent with those purposes 
• Limited to what is necessary for safe care provision 
• Accurate and updated when required 
• Stored for a period as mandated by regulatory standards for child care providers 
• Protected and managed securely 

Monkey Bear Complex Care Ltd is accountable for compliance with these principles. 

Types of Personal Information Collected 

For Clients and Families 

Monkey Bear Complex Care Ltd collects personal information including: 

Contact details like name, address, phone number, and email 

Emergency contact details 

Date of birth 

Gender

Marital status, dependents, and special categories of personal information such as health details, financial information, and more. 

For Staff 

Personal information collected includes: 

Contact details 

Emergency contact information 

Date of birth 

Gender

Employment start and end dates 

Recruitment records, qualifications, payroll details, performance evaluations, and more. 

Special categories of personal information may also be collected as required. 

Website Cookies 

Our website uses cookies to collect data. You can choose to decline cookies, but this may impact your access to certain site features. 

How Personal Information is Collected 

Clients & Families: Information is obtained directly from clients, families, and professionals with consent. Additional details are collected during the relationship and stored securely. 

Staff: Information is gathered during recruitment and throughout employment. Additional data may be collected during work-related activities. 

Usage of Personal Information 

Your personal information is used to provide services, manage contracts, maintain accurate records, and ensure compliance with legal obligations. Consent is not always required for processing if it's mandated by law. 

Protection of Personal Information 

Monkey Bear Complex Care Ltd implements measures to protect personal information from loss, unauthorised access, or disclosure. Strict access controls are in place, and third-party service providers must adhere to data protection standards. 

Retention of Personal Information 

Information is retained as long as necessary for the intended purposes, legal obligations, and operational requirements. After the retention period, data is securely disposed of. 

Your Rights 

As a data subject, you have rights including access, correction, erasure, and objection to processing. You can withdraw consent at any time, but this may impact the service provided. 

Contact Us: For any queries regarding this privacy policy or personal information handling, please contact Katie Donnelly, Director. 07805283621

Monkey Bear Complex Care Ltd reserves the right to update this policy. Significant changes will be communicated via a revised privacy notice.